ok95bet Privacy Policy: How We Handle Your Information
ok95bet takes a direct approach to privacy — we collect only what we need to run your account, process transactions through bKash and Rocket, and keep your records within a defined retention scope. What we collect, why we collect it, and how you can act on it is written out plainly below. Access to our platform depends on your local law and eligible regions.
Account data handled with care
bKash and Rocket transaction records
Your right to review and correct
Contact route available for all queries
POLICY SCOPE NOTICE
What This Policy Covers and How It Applies
This Privacy Policy applies to information collected when you open an account with us, navigate our site, or initiate a transaction through your configured payment route. When you deposit using bKash or Rocket, the transaction data we receive — such as the wallet reference number and the amount — is stored against your account record. We use this to reconcile your balance, respond to transaction queries and maintain accurate account history. We do not sell or rent your personal data to third parties for marketing. We may share data with payment processors strictly to complete the transaction you authorise. Cookies and similar tools are used on our site to remember your session and deliver pages correctly on your mobile browser. If you access our platform from Bangladesh, please note that eligibility depends on your local law and the regions we currently serve. For any questions about how your data is used, the contact route is available in the Support section of this page.
bKash wallet reference
Rocket transaction record
Account session data
Mobile browser cookies
Payment reconciliation logs
INSIDE AND OUTSIDE
Where This Policy Applies Across Your Account
Not every part of your experience falls under the same data handling rules. Some areas are covered directly by this policy; others involve separate terms or third-party service conditions. Here is a clear breakdown of what is in scope and what sits outside it.
Account Access
Covered by this policy. When you log in, we record session activity, device type and login timestamps. This helps us detect unusual access patterns and lets you review your own login history through the account settings page.
Transactions via bKash and Rocket
Covered by this policy. Transaction references, amounts and timestamps are stored in your account record. You can view this history in the wallet section after logging in. Disputes should be raised through our support contact route.
Site Content and Navigation
Covered by this policy in part. Browsing data — pages visited, time on page — is collected via cookies for site performance. You can adjust cookie preferences through your browser settings. This data is not linked to your identity unless you are logged in.
Third-Party Services
Outside the scope of this policy. Payment processors, game studios and any linked external services operate under their own privacy terms. We do not control how they handle data on their own infrastructure. Check their published terms directly.
ACTIONS YOU CAN TAKE
Review, Correct and Manage Your Personal Records
You have concrete choices about the data we hold on your account. If you believe a detail is incorrect — your registered mobile number, your linked bKash or Rocket wallet reference, or your display name — you can update it through the account settings page while logged in. For changes that affect identity verification or payment routing, our support team will ask you to follow the steps shown in the account verification section before confirming the update. You can also ask us what data we hold about you; we will respond through the contact route you used to reach us. If you want to close your account and request deletion of your personal record, raise it with support and we will confirm the scope of what can be removed, noting that transaction logs may be retained as required by applicable rules in the regions we serve.
Review Your Records
Log in and open the account settings page to see the personal details, linked wallet references and login history currently stored against your account.
Correct Account Details
Update your mobile number or wallet reference in account settings. For identity-linked changes, follow the verification steps shown in your account before the update is confirmed.
Raise a Data Question
Use the support contact route listed on this page to ask what data we hold. We respond to the same channel you contact us from — email or live chat as shown.
Request Account Closure
Contact support to start the account closure process. We will confirm what personal data is removed and what transaction records are retained under applicable retention rules.
REACH OUR TEAM
Contact Routes for Privacy Queries
If you have a question about this policy, want to request access to your data, or need to report a concern about how your information has been handled, you can reach us through the routes listed below. We respond through the same channel you use. Please include your registered email address and, where relevant, the transaction reference from your bKash or Rocket history so we can locate your record without delay.
Live Chat
Open the chat widget from any page on ok95bet while you are logged in. This is the most direct route for account-specific data queries.
Email Support
Send your query to the support email address shown in the Contact section of our site. Include your account reference and the nature of your data request.
Account Help Centre
The Help section in your logged-in account lists published answers to common privacy and data questions, including how to update wallet details and manage cookie settings.
HOW WE HANDLE DATA
Our Approach to Data Handling and Account Security
We apply a straightforward set of data handling practices across every part of your account. Cookies, retention windows, security measures and your right to request changes are all described here so you know what to expect before you contact us.
Cookies and Session Data
We use session cookies to keep you logged in and preference cookies to remember your mobile browser settings. You can clear or block cookies in your browser at any time, though some account pages may not load correctly without session cookies active.
Account Security Measures
Your account password is stored in hashed form and never visible to our team. Login attempts from unrecognised devices trigger a verification step shown in the account page. We do not share your credentials with any third party.
Data Retention
Personal account data is kept for as long as your account remains active and for a period afterward as required under applicable rules in the regions we serve. Transaction records linked to bKash and Rocket payments follow the retention window specified at account closure.
Requesting Changes
To correct, delete or obtain a copy of your data, use the live chat or email route listed in the Support section. We will confirm the outcome of your request through the same contact channel and note any data that must be retained by rule.
COMMON PRIVACY QUERIES
Frequently Asked Questions About This Policy
These are the questions we receive most often about data handling, account records and your rights under this policy. If your question is not covered here, use the support contact route to reach us directly.
What personal data does ok95bet collect when I open an account?
We collect the details you enter during account registration — your email address, mobile number and chosen password. Once you add a payment method, the wallet reference for bKash or Rocket is stored against your account. We also log session and device data when you browse the site.
Are my bKash and Rocket transaction records stored?
Yes. When you complete a deposit or withdrawal through bKash or Rocket, we store the transaction reference, amount and timestamp in your account record. You can view this history in the wallet section after logging in. Retain your own bKash or Rocket receipt as a separate reference.
Can I ask ok95bet to delete my personal data?
You can request deletion by contacting support via live chat or email. We will confirm what is removed and what must be retained. Transaction logs linked to payment activity may be kept for a defined period under applicable rules in the regions we operate. We will explain the scope in our reply.
Does ok95bet share my data with third parties?
We share data only with the payment processors needed to complete a transaction you authorise — such as the bKash or Rocket gateway. We do not sell your data or pass it to marketing companies. Game studios on our platform operate their own data systems; their terms apply to data processed on their infrastructure.
How do I update the mobile number or wallet reference on my account?
Log in and go to account settings to update your mobile number. For changes to a linked bKash or Rocket wallet reference that affect your payment route, you will need to follow the identity verification steps shown in the account page before the update is saved.
Does this policy apply to me if I am accessing ok95bet from Bangladesh?
This policy applies to all accounts registered on ok95bet. However, whether you can access our platform at all depends on your local law and the eligible regions we currently serve. If access is available in your region, this policy governs how your data is handled during that access.
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